Legendary Service
LEGEND VALVE gives you more than just the world's finest products at competitive prices. Legend surpasses the industry with world-class attention to its customers. We focus on making it easy for you to turn your inventory and lower your costs. From an experienced sales staff to extensive sales guarantees, we're committed to making it easy for you to do business with us and easy to sell to your customers.
Fill Rate Guarantee
Great service wouldn't be possible without extensive inventory. Legend maintains a 98% fill rate, so when you need material, we have it in stock. In the unlikely event we do backorder, we will grant an additional 5% discount when the backorder is filled.
Shipment Confirmation
We know that time is your most precious asset. You will never waste time chasing down an order. You will receive a fax or email confirmation of your shipment with tracking numbers, so there is no question about what you're getting and when you're getting it.
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Shipping Guarantee
Legend ships complete, accurate orders within 24 hours. If not, you will get a 5% discount off your invoice. If you want to add on to your order, do it quickly. It'll be out the door before you know it.
Customer Service
Legend knows you're the customer and the reason for our existence. Our customer service staff is courteous, competent, and knowledgeable. And you'll always dial a toll free number and talk to a real human being.
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Technology
Our technology and systems capabilities are vast and are designed to support you. For example, hundreds of our customers use Electronic Data Interchange (EDI) transactions with us to lower their costs and increase accuracy. Many of our customers have experienced 10 or more inventory turns by using our innovative Vendor Managed Inventory (VMI) program. Need custom bar-coded labels on your shipment? No problem. To help make sure you get the right product as quickly as possible, we use RF scanners and portable label printers to allow us to print customized, bar-coded labels on your orders. Here are just a few of the other technical capabilities Legend offers to help make your life easier:
- EDI – including (810) invoice, (850) purchase order, (856) advance ship notice, (834) remittance advice, and (997) functional acknowledgment transactions
- Web-based Order and Inventory Access - 24/7 web-based access to inventory availability and order status
- Custom Usage Reports
- Electronic Price Lists
- Custom Packing Slips and Invoices - formatted and sorted to your specifications with your item numbers
- Order and Shipment Confirmation - automatically e-mailed or faxed
- Custom Bar-Coding - to facilitate your receiving and put-away processes
- Electronic Invoices - either via EDI or e-mailed to you as a PDF
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